Return Policy

Return Policy

  1. What is your return policy?

All purchases (Except those made from a SALE) may be returned within 7 days of receiving it. Mail us at sales@puregheedesigns.com and ship it back immediately.

Our address is:

PURE GHEE DESIGNS

10 WINDMILL

AYA NAGAR PH V

SHIV HANSA CHOWK

NEW DELHI 110047

onlinestore@puregheedesigns.com

+919810500280

The cost of shipping has to be born by the customer. If the goods are lost in return, it is the customer’s responsibility. We recommend that you insure your return shipment, as we cannot be held responsible for products that are lost in transit.

The items must be unworn, unwashed and undamaged. It must also be in the original packaging.   If these criteria are not met, your request for a refund may be rejected. Pure Ghee Designs shall be the sole deciding factors to determine the authenticity of your request.

An amount of Rs. 250 will be deducted from the total amount as handling charges. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

We do not have a return policy for international orders.

  1. How can I exchange my order?

To be eligible for an exchange, you must contact us within 48 hrs of receiving your product. Exchange requests shall only be fulfilled if the product has undergone transit damage, breakage or demonstrates a functional defect contrary to the promised product as shown on the our website. To initiate the exchange process, please send an email to sales@puregheedesigns.com with digital pictures and clear explanation of the defect or damage. PURE GHEE DESIGNS shall be the sole deciding factor to determine the authenticity of your request. If your exchange request is approved, we will ask of you to send back the product to the following address with the original invoice and packaging. The product must be couriered within 7 days of purchase to:

PURE GHEE DESIGNS

10 WINDMILL

AYA NAGAR PH V

SHIV HANSA CHOWK

NEW DELHI 110047

The cost of shipping has to be born by the customer. If the goods are lost in return, it is the customer’s responsibility. We recommend that you insure your return shipment, as we cannot be held responsible for products that are lost in transit.

The items must be unworn, unwashed and undamaged. It must also be in the original packaging.   If these criteria are not met, your request for a refund may be rejected. Pure Ghee Designs shall be the sole deciding factors to determine the authenticity of your request.

An amount of Rs. 250 will be deducted from the total amount as handling charges. 

We shall try our best to fulfill your exchange request with the same product if it is within the above stated criteria. In case the same product is sold out or not in stock, we shall inform you of the same and may offer you a refund, for which credit will automatically be applied to your credit card or original method of payment, within 7 days.

We do not have an exchange policy for international orders.

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