What is your return policy?
Online purchases cannot be cancelled or returned.
How can I exchange my order?
To be eligible for an exchange, you must contact us within 48 hrs of receiving your product.
Exchange requests shall only be fulfilled if the product has undergone transit damage, breakage or demonstrates a functional defect contrary to the promised product as shown on the our website.
Gajras, hair accessories and jewellery will not be exchanged. Custom order will not be exchanged.
To initiate the exchange process, please send an email to email@example.com with digital pictures and clear explanation of the defect or damage.
PURE GHEE DESIGNS shall be the sole deciding factor to determine the authenticity of your request. If your exchange request is approved, we will ask of you to send back the product to the following address with the original invoice and packaging.
The product must be couriered within 7 days of purchase to:
PURE GHEE DESIGNS
AYA NAGAR PH V
SHIV HANSA CHOWK
NEW DELHI 110047
The cost of shipping has to be born by the customer. If the goods are lost in return, it is the customer’s responsibility. We recommend that you insure your return shipment, as we cannot be held responsible for products that are lost in transit.
The items must be unworn, unwashed and undamaged. It must also be in the original packaging.
We shall try our best to fulfill your exchange request with the same product if it is within the above stated criteria. In case the same product is sold out or not in stock, we shall inform you of the same and a store credit will be provided to you.
We do not have an exchange policy for international orders. Any taxes or duties levied has to be bourne by the customer.